Trans-Siberian Tailor-Made

Dagmara
My travelling companion Chris and I arrived back in Scotland on Sunday 30 May, and I have been meaning to write to you since to thank you for your assistance in making our travel arrangements on our 8,000 mile Stirling to Shanghai - Trans Mongolian trip so successful. Mongolia and Lake Baikal were highlights.
We managed to catch all our trains from Moscow to Beijing and overall the train, accommodation and transfer arrangements were great.
The agent in Irkutsk and Ulan Bataar were at the station to meet us and the transfers to Lake Baikal and the Terjel National Parke were great.
In general the accommodation was great especially the Green Park in Yekaterinburg - it was a comfortable and well located hotel.
I have been telling everyone about the great service we received from the IntoRussia Glasgow office and will certainly use your office again when we get around to our St Petersburg trip!
Thanks again for all your help.
Regards,

Sadly, we have now returned from our holiday and are back at work but we just wanted to thank you for all your hard work in organising the trip for us. We had an absolutely brilliant time, and much of that was down to the fact that the holiday had been so well organised. We were very pleased with our accommodation throughout the trip, particularly with the Dostoyevsky Hotel in St Petersburg, the Edelweiss in Ulaan Baator and the Great Hotel in Beijing. It was also really good to know that we would have transport to our accommodation upon arrival at all our stops along the way. You also had the patience of a saint dealing with all our queries before the trip and we would like to thank you especially for that!

Dagmara
We have been back for two weeks now. The trip was fantastic - thank you very much for the planning and all of the help and assistance. All parts were good and all IntoRussia staff and agents were very helpful indeed. The staff in Beijing were exceptionally good.

As you know from our telephone conversation we returned last week from the above tour, which you organised. I am writing for both of us, to say how much we enjoyed ourselves, and to thank you and your colleagues in Russia for, and congratulate you on, the success of the arrangements. In a little more detail: we found all three flights with Aeroflot very comfortable - especially the "long haul" from Vladivostok to Moscow - and would be happy to use the airline again. The hotels in Moscow and Siberia, were comfortable and convenient; the transfer drivers were punctual and efficient; and the guided tours were friendly and informative.
As regards these, I would like to mention two guides in particular, without any disrespect to the others. First, Marina (we have no surnames), in Moscow, on 12th August, who seemed to have a special sensitivity for her city and its history, and ability to convey it - and how also went to some trouble to arrange our inclusion in an IntoRussia tour of the Kremlin, the next day. Anatoly, who let this, deserved a "Guide of the Year" award, for his vigour and knowledgability; it was scarcely credible that he enabled us, in so short a time, to see so many of the Kremlin's buildings and treasures, with clear explanations at all points.
However, our greatest pleasure came from the trains themselves: 80, 8 and 2, the Rossiya itself. Our cabins were comfortable, the facilities satisfactory, the food, if anything, better than at the hotels, and the train staff agreeable and helpful. In particular, we should remember the caterers on trains 80 and 2, Natasha and Vera respectively, who took a great personal interest in us and our welfare (I think that, on the last day of our journey, Vera insisted on providing us with 4 substantial meals!) No group travellers could have received better (if as good) treatment.
It has been a wonderful experience which we shall never forget; our thanks again.
Yours sincerely,

We arrived back from our trip yesterday. I wanted to thank you for making the arrangements - all the tickets were available in their promised places and all the guides were on hand and helpful. We were particularly impressed by the chap in Irkutsk who was standing right outside the steps from our wagon of the train before we'd even disembarked. The hotels were all good as well, and the views from the Rossiya in Moscow were stunning, with the Baikal view excellent as well. The trains were all fine too - the one from Harbin to Beijing was, as you may know, especially plush (so the switch of trains was a bonus) but could not compete with the Russian ones for 100% punctuality.
Many thanks for creating the platform for an excellent holiday.

Dear Foaud,
We arrived back from Beijing on Sunday. This is just to let you know that we had a fascinating trip without any problems. Our guide was very helpful throughout the tour. The train was very comfortable and the sightseeing programme excellent.

We enjoyed our extra days in Moscow, but we still didn't manage to se all we wanted to. We shall have to return. Many thanks for all your help in organising a wonderful and memorable holiday.

Best Wishes,

Dear Brenda

We just wanted you to know how successful out trip had been. Everything worked exceedingly well - all transfers and trains. Hotels were good.

All the places we visited were fascinating in different ways and we would recommend them to anybody wanting stops on that railway line. The train was comfortable and we all slept exceedingly well being gently rocked. I would be happy to be sitting now with millions of birch trees gliding by!

Everywhere we went people were very helpful. I am glad we had learned a little Russian. Actually it felt a bit of a come down to be in St Petersburg, awash with Western tourists and all hotel staff speaking impeccable English! We had very much enjoyed being places with few if any tourists.

Thank you so much with all your work on our trip. We would certainly use you again though not just in the immediate future!

Regards

Our trip was excellent. You and your team was excellent and I will continue to use your expertise in future