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Yes I'm back already, the time flew. Thank you all in IntoRussia for a great trip. All the towns were very interesting and some of the buildings very beautiful. Russia has changed a lot since I was there four years ago, much more English is spoken and they seem more geared up for tourists amongst other things. Both the Vega in Moscow and Sloboda Suzdal hotels were excellent. The Vega being so close to the Metro was great, and the staff were really friendly and helpful
We had loads of snow and the coldest temp was -21C, so the down jackets did their job. Oh well back to work tomorrow!
Once again many thanks for all your help.
I am extremely impressed with the value for money we have found with this itinerary - this has even more inclusions than the quote we had from your competitor and it is over £2,000 lower in price, along with first class service, thank you!
Thank you very much for all of your patience and help! I did speak with another company regarding a similar tour but they were very unhelpful. We really appreciate your time and the useful information that you have given and are very much looking forward to our trip!
The clients came to the office to say thank you for organizing the tour.
They had fantastic holiday.
Many thanks for all your help in organising our trip to Russia. We had a wonderful holiday and will recommend you and IntoRussia to all our friends and family.
Have a fantastic day, just spoke to Mr. Taljaard. They had a fantastic time and NOTHING went wrong. He said that it was flawless! The train was great and the ship was good.
As always, thank you for everything and that includes the credit I get for a well planned trip. Please remember that I KNOW it would not be a success without your help. Thanks a million times!
Returned having had the holiday of a lifetime!! Thank you very much. We even managed to visit Novgorod so we can now say that we had lunch in the Kremlin! We also had a look at Lake Ilmen.
It was good that we missed it last year in hindsight as the Grand Hotel Europe in St Peterburg was superb and I am sure was better than the Radisson.
One piece of advice for you to give future clients would be to recommend extra time for the taxi journey from the Metropol to the airport. The traffic has been bad on both occasions (my business trip and this wonderful holiday) and the journey took nearly an hour and three quarters, so an hour is not enough. As it was, we were further delayed getting through the customs of about another hour.
Thank you again for your beautifully organized schedule for us. We saw the Hermitage and had a tour of the Kremlin and enjoyed the train and air travel, a boat trip and rides on the Metro. The trains are highly recommended. Well done!
First of all, can I take this opportunity to thank you for all of your hard work..and patience!! The trip ran like clockwork - the guide was fantastic and all of the tours and trips were enjoyed by everyone.
I will definitely be recommending IntoRussia for any future trips to Russia!
Thank you again for all of your help.
Hi there in IntoRussia,
My wife and I along with Mrs Attallah would like to thank you for all your assistance in making this trip a memorable experience.
Russia is a fascinating country with an incredible culture and an amazing glamour and wealth which is well preserved for the future generations to see.
It is a different wold a world that was unknown to us but after visiting this great nation we get to understand the existence of an unknown mentality and appreciate the glory and the culture of such a great country.
Many thanks and Best Regards Salamat
Just wanted to let you know we loved our trip to Russia and all went well.
Thank you so so much for all your help, advice and input. We really appreciated your prompt replies to our questions and queries, and all your effort and efficiency in making the various bookings.
Thank you for allaying my concerns when Steve and Jennie's flight was delayed, and also confirming the ballet tickets.
The boat was very adequate and our cabins were space efficient, comfortable and clean. (Junior suites) Shower pressure was great with sufficient hot water, and included hairdryers and a bar fridge.
Meals were thoroughly enjoyable and suited everyone's tastes and preferences. Staff were friendly and efficient, although understandably language was challenging at times!!!
The ballet that you organised separately for us was outstanding - Esmeralda. Even the men in our group admitted they enjoyed it!!!!!!! Very worthwhile.
Our thanks to you again for your reliability and professionalism in ensuring we had a happy and memorable holiday.
We will definitely recommend your company to our friends.
We are back and had a fantastic trip to Russia! All the arrangements were superb and everything went according to plan. The guides were excellent, the hotels were great and experiencing winter and snow in Russia was just awesome! I would recommend this tour to anyone. Thank you for all your arrangements. Everything went smoothly and I would love to make use of your service in future again.
We had a wonderful time [in Russia]. We were so lucky with the weather and we absolutely loved Moscow and the Ring. We had a fantastic guide (Sergei) who was with us all through Moscow and the Ring and he really made our holiday so special. We were so lucky to have him for the 7 days.
The vehicles provided were excellent throughout and everything worked efficiently. There were no hitches as regards transfers, pick ups etc.
With our very best wishes
Just to let you know that we had a brilliant time! The hotel was just as you said and Michael from MIR was an excellent guide. This time of year seems perfect too - no tourists or mosquitos. Didn't manage to do everything so will be going back....
Thankyou for all your help.
We are sorry that it has been such a long time since our holiday, before writing to you, re: our trip which was organised by you and your tourist company.
We would like to let you know what we felt about the trip, and we wish to say an enormous 'thank you' for all you did to make it so amazing. Everything about it was, we can only say, perfect. Each one of the hotels was really comfortable, with friendly and helpful staff, and all the facilities we could wish for. All the drivers and guides were great, always at the stations to meet us on our arrival, on subsequent day trips, and ensuring we reached our train for departure on time. In addition, they were consistently helpful and obliging and always friendly. The guides themselves spoke English with plenty of confidence, and we learned a huge amount from their in-depth knowledge of the areas we visited. We cannot fault the great efforts they all made on our behalf.
The train journey was amazing, a wonderful experience, and again, all extremely well organised, with tickets on hand at the appropriate times, so we couldn't get ourselves lost! It was an experience we had long dreamed of, and it couldn't, in our opinion, have been bettered. So interesting to meet lots of different railway staff, and to talk with so many interesting people. Although we were many days on the trains, it certainly didn't get tedious or seem an endless journey from place to place.
The organisation for the various destinations we stopped at was so well thought-out, and we gained so much from all the places we visited. There was loads to learn about the history, geography, culture, natural life of the beautiful countries we visited, and to have some insight into the lives and beliefs of the wonderful people we met.
We hope that you will personally accept our thanks for all you did to make our 'trip-of-a-lifetime' so spectacular, and to pass on our thanks and gratitude to all those others who also played their part in ensuring our holiday was the enormous success it was.
With kind regards,
I am just emailing to express my great satisfaction with one of your members of staff in the Glasgow office - Dagmara Corrigan.
Over the last 4 years I have made 3 big trips to Russia and Central Asia, two with my husband and one with my daughter. On each occasion our requirements were very specific and not the normal tourist choice. Each time Dagmara has guided us through the problems and the possibilities with unfailing patience and courtesy. I would like to make you aware of her excellent work and her commitment to her clients. We will certainly continue to recommend Into Russia for quality and diligent service.
Tailor Made trip to Volgograd
Just to let you know that everything on my trip in May worked perfectly. After the change of flight time and then a problem with the aircraft at Moscow leading to a very late arrival in Volgograd the transfer was still there waiting for me! Very pleased with this! The staff at the hotel were marvellous.
Tailor Made trip: St Petersburg, River Cruise Fedin, Ekaterinburg, Lake Baikal
We wanted you to know that we had a great holiday in your amazing country. All the parts of our trip went well and each was as lovely as the other.
We enjoyed our times in the cities seeing all the wonderful palaces, museums and churches and learning a little of the history of the country.
The boat trip from St Petersburg to Moscow was very good. The staff on the boat were very kind and helpful especially our dedicated guide. As there were only 4 passengers who spoke English, the others spoke either German or Russian, we felt very special to have our onboard guide and local guides just for us. We went to the Russian language classes offered on the boat where we learned some basic phrases and the alphabet. This was a great help when we were on the train and during our time in Moscow.
The train trips were also very good. We were very well looked after by the lovely staff despite the language barrier. We managed to communicate with the very little Russian we knew and sign language.
Our time in Listvyanka and on Olkhon Island was wonderful. We had lovely warm sunny weather so we saw the lake and the scenery around it looking extremely beautiful. Olkhon Island is a very, very special place.
During our whole trip we had only two very slight problems. They caused us no inconvenience, so we only mention them for your reference.
The first concerned the transfer from the hotel in St Petersburg to the boat. On our voucher the transfer time was stated as 12:00. However, when the driver had not come by 12:15, we asked the hotel to contact your agent in St. Petersburg. They did this and we were told that the transfer was actually scheduled for 14:00.
The second was when we went to Listvyanka. The agency in Irkutsk, who had organised the Baikal area part of our trip, insisted that they had not been informed of our dietary requirements. This only came to light when we went for lunch, which was included in the itinerary, on our first day in Listvyanka. The local agency quickly got it sorted and we had no further problems.
Thank you so much for your help in organising our amazing holiday. We have many happy memories of Russia. The scenery, the buildings, the history, the culture and the friendliness of the people. Hopefully some day we'll go back and see some more of your vast country.
Bobby and Kay
We had a fantastic time, loved all of the sightseeing, had masses of excellent food and on the whole it worked pretty smoothly. The Peter hotel in Moscow was superb, Suzdal was comfortable but limited (as expected), the Kemplinski was very nice. That a twin meant two small beds was a shame as we both had a double in the Peter. All were superbly located though and that was key given that we wanted to explore a bit after the tours and go out for dinner. The guides were very good. The Moscow one was exceptionally helpful and friendly. Her English was okay but taking her off topic or asking questions could be tricky. The St Petersburg one spoke very good English.
I downloaded my c.900 photos yesterday so I think I’ll be busy for another week going through and sorting those out! Lots of great memories though.
In general, the feedback was that the programme worked very well, we really enjoyed it and were very happy (aside from Alice’s battles with hotel receptions!). I would not have wanted to do it without the drivers and guides because the signage on roads and metros is limited for English speakers and the people are not immediately hugely friendly. It would have been a much more stressful trip and given that we were fitting a lot in, wouldn’t have worked anything like as well if we had tried to move ourselves around.